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There is lots in the news currently about energy suppliers going out of business but don’t panic as your supply will not be cut off.

Don’t switch tariff or supplier until your account is moved to the new supplier. You might find it harder to get any money you’re owed if you switch before this happens.

While you’re waiting to hear from your new supplier

If you have an online account, it’s a good idea to log into it, check your balance and download any bills.

Before your new supplier contacts you, you should:

  • take meter readings – it’s useful to take a photo of your meter readings too

  • keep any old bills you have – these can help prove your payment history, credit balance or debt

  • make a note of your account balance – you’ll find this on your most recent statement

You will find more information and advice on what to do on our website.

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