Phone: 0344 848 7978

Debt and Coronavirus

We can help you to deal with all your debt problems, however much you owe. We will look at your situation, and help you to explore the options available to you.

Advisers can help and advise you issues such as court proceedings, administration orders, debt relief orders or bankruptcy, preparation of financial statements and negotiations with creditors.

We can also help you with budgeting to help you manage your money in the future.

Struggling to pay your bills because of coronavirus?

If you are struggling to pay your bills because of coronavirus it is important you don’t ignore them.  Contact the organisation you owe money to – they may let you take a pause or let you pay smaller amounts.

Check what benefits you are entitled to in order to maximise your income.


If you are struggling to pay your rent it is important to speak to your landlord straight away.  The government has made a temporary change to the law around eviction which may mean you will be protected however, you may still remain vulnerable to eviction and Citizens Advice have asked the government to go further.


Mortgage lenders and administrators are expected to treat customers fairly during the coronavirus outbreak.  You may be entitled to a ‘payment holiday’ which will need to be applied for and agreed with your lender.  This will not affect your credit rating.  Lenders are also temporarily stopping repossession orders.  There is much more information on this at the Financial Conduct Authority website.

Council tax

Councils will receive funding to allow them to increase the help they provide through LCTS and reduce council tax bills.  This may allow for a £150 reduction in council tax bills for those who already eligible for help with their council tax.  If your account is already with bailiffs you can speak to TWBC on 01892 526121 to ask them to recall it.  More information is at

Energy bills

If you are struggling to pay your energy bills, speak to your supplier as soon as you can.  If you have a prepayment meter contact your supplier who might agree to give you temporary credit.  This money will need to be repaid but your supplier should help you with an affordable payment plant.  It is important to let your supplier now if you need extra support e.g. if you have a long term illness, you are disabled or have young children living with you, so they can put you on the priority services register.

Ofgem has announced a moratorium on all disconnections during the outbreak.  If you are struggling to pay for fuel has a supplier guide.

DWP freeze on repayment of benefit debt

The DWP are suspending repayments of benefit debt including overpayments and social fund loans.  If deductions are made from your benefits or direct earnings they will stop automatically however, if you make payments via standing order you will need to cancel these.

Deductions of Universal Credit advances from Universal Credit will continue.  More information at GOV.UK

TV Licensing

TV Licensing are not currently visiting homes and have said clients who need to urgently stop a Direct Debit payment should do so online with their bank.  More information at

MOT Exemption

From 30 March 2020 there will be a temporary 6 month exemption from MOT testing to enable vital services to continue, frontline workers to get to work, and people to get essential food and medicine.  More information at GOV.UK

Emergency loans

If you do need to borrow money do not be tempted by payday loan companies who will charge high interest rates.  Kent Savers is a credit union available to those living or working in Kent, Medway or Bexley, they are socially responsible lenders who will also help you with savings plans and money management.

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