Phone: 01892 600161

Information & Advice

The latest links on information relating to the Coronavirus. 

Some key contacts and links can be downloaded as a pdf here: Citizens Advice Coronavirus Links.

For up to date information and advice on how coronavirus will impact you:

Call the National Citizens Adviceline on 03444 111 444

Citizens Advice Consumer Helpline 0808 223 1133

More information on the government website:

If you have a health condition that makes you extremely vulnerable you can register here:

You will need an NHS number and someone can do this on your behalf.


Community Groups

Lots of have support groups have popped up to help those who are self-isolating.  This is fantastic to see but please be careful when giving out your personal details – ask a friend or neighbour first if you are unsure.

TWBC are co-ordinating a volunteer response across Tunbridge Wells, if you need assistance or if you would like to volunteer you can register here:

You can call 01892 526121 or email [email protected]

Involve Kent are introducing a ‘Safe and Well’ telephone service which is supported by Kent Fire and Rescue.

King Charles the Martyr have parishioners able to help people in isolation,  you can contact them through their website or 01892 511 745

For friendly support, offers of help and ideas of things to do you can join the Tunbridge Wells Self-Isolation Support Group  on Facebook or email at [email protected]

If you know of a group and would like their details included here, please email [email protected]

Financial Help & Rights

For help with Council Tax Support or Housing Benefit call TWBC on 01892 554601 or email [email protected]

Tonbridge Jobcentre Plus 0800 169 0190

The Money Saving Expert has detailed advice on the financial help which is available, including the three-month payment holidays for mortgages.

The Money Advice Service has detailed advice on how Coronavirus will affect your money and they offer advice via a free phone number 0800 138 7777 as well as web chat and WhatsApp.

Stepchange and Payplan can offer advice if you are worried about how the crisis will impact your existing debt or if you think you are going to struggle to pay bills.

Mental Health – Young people

This is a worrying and stressful time for everyone, there are resources and advice out there.

You can sign up for regular emails from Fegans with tips on Parenting in a Pandemic.

Young Minds has advice for young people as well as their parents.  The Mix is aimed at those under 25 and has discussion boards and a 1-2-1 chat option.

Mental Health

The Mental Health Foundation has ideas for creating new routines as well as a section on how to deal with working from home and tips for employers.

Anxiety UK have a #Coronanxiety series of webinars on subjects such as managing OCD and tolerating uncertainty.

The March Network has put together a page on creative ways to support mental health.

Calm and Headspace are meditation apps offering free programmes.


Relate has advice on how to maintain healthy relationships during self-isolation.  Bright Sky is an app to support those who may be experiencing domestic abuse.

Keeping busy

Kent Libraries will be closed from Friday 20 March but they have digital collections online including reference resources, free e-books, e-audio books and the latest e-magazines and daily e-newspapers.  Their Ask a Kent Librarian Service remains avialable on 03000 41 64 38 or [email protected]

The National Trust have had to close some of their parks, countryside and coastal areas still open but please check before travelling and be aware of social distancing – do not travel unnecessarily and keep 2 metre distance from other people.

Children and School

As of Monday you may be looking for ways to keep children active and busy.

The BBC is a good place for curriculum based content for primary through to post 16.  First News is a newspaper for young people offering the first three copies for £1.

Booktrust have a great Bookfinder tool to help you select the perfect kids’ book for any age.

Illustrator Rob Biddulph is posting a video a day showing children how to draw fun characters, step by step.  Postcards of Kindness is a scheme which asks children to draw or write postcards to send to residents of local care homes.  The Body Coach is going to be teaching a daily PE lesson at 9am.

Local shops

Sainsbury’s is offering priority access to online delivery slots to those customers over 70 or with a disability.

Marks and Spencer will devote their first hour of tradition to older and vulnerable customers on Mondays and Thursdays.  On Tuesdays and Fridays the first hour of trading will be dedicated to NHS and Emergency workers.

Waitrose will dedicate the first hour of opening to the elderly, the vulnerable and those who look after them.

Senior Citizen Bus Passes are now valid before 9.30am on Stagecoach, Arriva, Nu-Venture, Autocar, Chalkwell or Go Coach services.

Southborough Butchers (01892 529757) and Fuller’s Butchers & Farm Shop (01892 541238) are both offering free deliveries to over 70s in self-isolation.

Groombridge Farm Shop will deliver to vulnerable customers, call 01892 861753

Other local charities offering help and support during this crisis:


For help with food from Nourish you will need a referral from Citizens Advice or your GP.


01892 570538 

Helpline is available 10am to 1pm weekdays, messages can be left outside of these hours.

Tunbridge Wells Age UK

01892 522591

Providing community support including hot meals delivery and shopping delivery.

West Kent Mind

Suspending face to face work but supporting through online and telephone.


116 123

24 hour support. Email: [email protected]


0800 567 7699

For help with housing or homelessness.

Release the Pressure

0800 107 0160

24/7 Helpline providing expert advice no matter what you are going through.

Mental Health Resource

01892 615 552

Closed for face to face support but providing phone support.