Please be advised that Citizens Advice will never contact you out of the blue to offer to help with your debts (cold calling). There have been reports of someone claiming to be from Citizens Advice doing just that! Please note we offer free advice at all times and it is available to anyone who asks for help. You can explore our advice website for self-help or contact us in a range of ways, by phone, email or in person at the Gateway office or at a number of outreach locations as well as at Cranbrook library. Details of available times are on our home page. The sooner you contact us the sooner we can help deal with the issue – no matter how daunting there is always a solution.