Phone: 0344 848 7978

Latest News

Scams Awareness Campaign 2020 from 15-28 June.  Are you #ScamAware ? This campaign is an opportunity for organisations nationally and locally to give people the skills and confidence to identify scams, share their experiences and take action by reporting suspicious activity.  Citizens Advice research has shown that as many as 1 in 3 adults have […]

In 2018-19 we saw 6227 people who came to us for help solving their problems.  This figure has increased from 5510 in 2017-18.  This shows that Citizens Advice Tunbridge Wells & District are an important part of the local community and that we have a credible understanding of local needs. We can use this insight […]

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Our trained advisers can help with things like how to gather evidence for your […]

I live with my two children and partner in a small semi-detached house. During the winter we use more heating and electricity as we’re home more. Do you have any tips on how I can keep the cost of my energy down during the winter? There are a few things you can do to save […]

We are pleased to announce that Kent Education Business Partnership have granted Tunbridge Wells and District Citizens Advice an Outstanding Employer Contribution Award in recognition of “Exceptional support in assisting the young people of Kent through work experience.”

Introducing TWBC’s new online lottery: 60% of all tickets sold go to good causes in the borough of Tunbridge Wells Win prizes of up to £25,000 Only £1 per ticket Anyone in the UK can play How it works: TW Lotto is a weekly online lottery with the winning number for that week drawn at […]

    On a wonderful sunny evening we joined 12,000 lawyers and representatives from other advice charities to walk 10k around London parks to raise awareness of the fact that, for the poorest and most vulnerable in society, access to justice is out of reach. Advice charities like ours walk to raise funding for our […]

London Legal Walk 2017 (10km)                          The London Legal Walk raises funds for free legal advice agencies in and around London. You never know when you might find yourself in a situation where you need access to free advice, whether it is about a debt or family problem, issues with a council or other government body, a consumer […]

Please be advised that Citizens Advice will never contact you out of the blue to offer to help with your debts (cold calling). There have been reports of someone claiming to be from Citizens Advice doing just that! Please note we offer free advice at all times and it is available to anyone who asks […]

  Did you make a purchase during the holiday period that you are not  satisfied with? The Consumer Rights Act 2015 says goods must be as described, fit for  purpose and of satisfactory quality, click on the following links for key points, when buying from home:  consumerrightssummary-goodsol or consumerrightssummary-goodsf2f if bought in a shop. Citizens Advice is […]