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Latest News

Please note that we will be closed from 3pm on 22nd December reopening on 3rd January 2017. You can access information on a range of topics on our public website at Tunbridge Wells Borough Council Gateway offices will re-open to the public on the 29th December. If you have an  emergency that cannot wait until […]

    National Consumer Week aims to get more people switched on to their rights and product safety and ensure that traders are aware of their responsibilities under the Consumer Rights Act introduced on October 1 last year.   Electrical goods is the chosen theme of National Consumer Week 2016 because it’s an issue that […]

Following on from Big Energy Saving Week, Citizens Advice Tunbridge Wells is holding a series of energy drop-in surgeries during the weeks beginning the 14th and 21st November. These are open to all members of the local community to come along and seek free and confidential help from trained advisors on how they could switch energy tariffs […]

Big Energy Saving Week is a national campaign starting on the 31st October 2016, aimed to encourage people to CHECK the energy tariff they are on, SWITCH energy suppliers if they are not getting the best deal, and ultimately SAVE money by reducing fuel bills. The campaign is being run in partnership between Citizens Advice, […]

Friends of Tunbridge Wells and District Citizens Advice invite you to the Royal Ashdown Forest Golf Club for our annual fundraising event. This rare opportunity to play a four ball on the renowned Old Course is a day not to be missed! Please see entry form here for full detail.      

Re technical issues with phone lines Please note we are experiencing some problems with our phone system in our Tunbridge Wells office. If your call is of an urgent nature please contact our Cranbrook office where a message can be passed to colleagues in Tunbridge Wells from where we will call you back. The number to ring […]

       Be Scam Aware! Take our quiz to see how scams aware you rally are!   Our aim is to raise awareness of the extent of scams and the threat they pose to finances and well-being: Help people to recognise the tell-tale signs of a scam Develop consumer confidence to listen to their gut […]

The UK public has voted to leave the EU. This means it’s likely that some laws will change in the future – but not immediately. Everything will stay the same until new laws are made. If you’re an EU citizen living in the UK, your rights to live, work or get benefits won’t change unless […]

Last Friday our rural roadshow was in Cranbrook raising awareness of our service, how to access it and what to expect from our wonderful team of trained volunteers. If you missed us there do come along to visit us in Matfield at the Inn Stores today, Monday 27th June, between 10 – 12. Our final roadshow will be […]

Week before last we celebrated the wonderful work of all our volunteers.  Their contribution to the local community has meant a financial gain for those helped of over £1 million during 12 months to end of March. Volunteers work in many different capacities from advising people face to face and advocating on their behalf to admin […]