Many of us will be doing our Christmas shopping online this year – make sure you know what your rights are if something goes wrong.
Find out more on our website citizensadvice.org.uk including:
Your options if something you order doesn’t arrive
Protections under the Consumer Rights Act 2015
Template letters to use for complaints
Citizens Advice research shows that nearly half of us have had problems with parcel deliveries since lockdown
For more help call our Consumer Helpline 0808 223 1133