Phone: 0808 278 7992

Support over the 2021 Festive period in the Tunbridge Wells area (including Covid-19 support)

We will be closed from Christmas Eve to Tuesday 4th of January but you will find lots of additional information on the National Citizens Advice website

We have compiled the following list of services that are available to support you during the Christmas period.

Out of hours emergency numbers

Emergency services (police, ambulance, fire): 999

Non-urgent police enquiries: 101

For health concerns: 111 or online

National Power Cut emergency line: 105

Electricity: 0800 40 40 90

Gas: 0800 111 999

SE Water: 0333 000 0365

Southern Water (waste): 0330 303 0368


For information, questions and support regarding your prescriptions, please contact your local GP surgeries and pharmacies direct.

Tunbridge Wells Borough Council

Tunbridge Wells Borough Council will be closed from 3pm on Thursday 23 December and will re-open at 9am on Wednesday 29th December. It will also be closed on Monday 3rd January 2021.

Call 01892 526121



Helps and supports older people

Closed on Monday 27th, Tuesday 28th and Monday January 3rd

Call 01892 522591

Email: [email protected]

Connect Well West Kent

Advises and supports people to get involved in community activities, volunteering, or accessing community services.

Call 03000 810005

Email: [email protected]


Supports male and female victims of domestic abuse

DAVSS will be closed from 1pm on Christmas Eve until Tuesday January 4th.

Those in need of emergency help should call 999.


Supports homeless and vulnerable people in Kent

Call 01227 760078

Call 24/7 Helpline: 0800 567 7699

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Dedicated to reducing feelings of isolation. A safe place to talk to trained counsellors about whatever is troubling you.

Call 116 123 free from any phone

0330 094 5717 local call charges apply

Mental Health Matters

For mental health concerns

0800 107 0160

Maidstone is open 6pm to 11pm every night.

07484 061684

Kent Social Services

For care and support needs

03000 41 91 91 Outside office hours, emergencies only

[email protected]

Kent Together

For support around Covid 19/self-isolating eg food/ medication

03000 41 92 92


Kent Support and Assistance Services (KSAS)

CrisIs Support

Closed 3 pm 23rd December until 9 am 29th December. Also closed on Monday 3rd of January.

Crisis at Christmas


0300 636 1967


Food bank

Operating and delivery as usual except closed bank holidays. Referrals by agencies only

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