Phone: 01892 518 460

Universal Credit : Our Help to Claim service

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment.

Please call us on 01892 600161 to leave a message and we will call you back to see how we can help you.

You can read our online advice on Universal Credit at any time:

You can also contact an adviser through our free national Help to Claim phone service:

England: 0800 144 8 444

Advisers are available 8am to 6pm, Monday to Friday.

If you are concerned about the recent reduction in Universal Credit, you may find our Budgeting tool helpful.

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