National Consumer Week aims to get more people switched on to their rights and product safety and ensure that traders are aware of their responsibilities under the Consumer Rights Act introduced on October 1 last year.
Electrical goods is the chosen theme of National Consumer Week 2016
because it’s an issue that concerns millions of people:
- Citizens Advice evidence shows that the majority of consumers have had a problem with a faulty electrical item in the last two years. The majority of complaints relate to faulty or damaged goods or a product or service not being up to standard.
- The good news is that for consumers who pursue complaints the majority received a refund, replacement or repair.
- The not so good news is that many consumers do not pursue complaints – and some get turned away.