Phone: 0344 848 7978

Where We Work

Covid-19 Coronavirus

Unfortunately we can no longer see our clients face to face 

Phone appointments will be available and we can offer advice over email

Call our local Adviceline: 0344 848 7978

Email: [email protected]

Citizens Advice national helpline on 03448 487978.

Further advice re Coronavirus is available on the Citizens Advice website

https://www.citizensadvice.org.uk/health/coronavirus-what-it-means-for-you/  


How to access advice?

Call 0344 848 7978 and your call will be answered by a local adviser.  Alternatively you can complete a call back form and we will contact you.

The next step will be:

  • Advice given over the phone, or
  • An appointment will be made for more detailed phone advice

Advice sessions by appointment at Cranbrook Library

*We will no longer be offering face to face advice appointments from Cranbrook Library*

    • Monday: money advice (appointment only)
    • Tuesday: Pensionwise advice (appointment only)
    • Wednesday: advice appointments (10.00am – 5.00pm; last appointment at 4.00pm)
    • Friday: advice appointments (10.00am – 5.00pm; last appointment at 4.00pm)

**Unfortunately, due to high demand we are currently unable to offer drop-in advice at Cranbrook Library.  If you do drop-in you will be able to complete a call back form and one of our advisers will be in touch as soon as possible.**

Call 01580 714936 to make an appointment


Drop-in sessions and appointments at six different GP surgeries

*We will not be seeing clients at GP surgeries for the time being*

Advice sessions at Lamberhurst Surgery

ONLY FOR patients of Lamberhurst Surgery, Brenchley & Horsmonden Surgery or The Old Parsonage Surgery in Goudhurst.


Drop-in advice sessions at four other locations

*These sessions have all been cancelled for the time being*

  • Pembury Library last Tuesday of the month from 9.30-11.30am ***Please note no session in February as Pembury Library closed for refurbishment***
  • The Soup Bowl United Reformed Church, Tunbridge Wells, TN4 8AE, every Monday from 11.45am – 1.00pm
  • The Hub Mental Health Resource, every Monday from 10.00am – 12.00pm
  • The Kitchen Table every Tuesday and Friday morning from 10.00am – 1.30pm

Drop in advice for Under 25’s

*These sessions have all been cancelled for the time being*

We offer an advice session for young people (aged 16-25) at the YMCA’s Ryder House every other Wednesday (from 1.00pm -3.00pm) next sessions are:

  • Wednesday 25 March
  • Wednesday 8 March

Advice and support through Live Well Kent

Live Well Kent offer a free service to help you improve your mental health and wellbeing.  They can refer people into our service for help with money, benefits, housing or employment. Call 0800 567 7699 or visit their website livewellkent.org.uk