Tunbridge Wells and District Citizens Advice is informative confidential independent impartial
We provide the advice people need for the problems they face. We offer information and advice on a wide range of issues to those living or working in the Tunbridge Wells area.
Our service is free, confidential, independent and impartial. We will not judge you, persuade you or tell you what you should do. We will listen, explain all the options available to you and advise you on the course of action you decide to take. It is about helping you to understand both your rights and responsibilities so you can make informed choices about the problems you face.
We will explain what information we record about your issues and will not share any of your personal details without your permission.
We value diversity, promote equality and challenge discrimination in all that we do. We respond to an individual's needs without regard to their age, gender, sexual orientation, disability, race or religion.
- Impact ReportFebruary 6, 2020In 2018-19 we saw 6227 people who came to us for help solving their problems. This figure has increased from 5510 in 2017-18. This shows that Citizens Advice Tunbridge Wells & District are an important part of the local community and that we have a credible understanding of local needs. We can use this insight to help tailor our services as well as to help improve local policies and practices. The short video below highlights some of our key statistics from the last year and you can also download the full Impact Report from 2018-19. https://www.catwd.org.uk/wp-content/uploads/2020/01/CAB-2018-19.mp4 Please click here to download the full Impact Report for 2018-19 Share this page:...
- Universal Credit : Our Help to Claim serviceOctober 29, 2019Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment. Please call us on 01892 600161 to leave a message and we will call you back to see how we can help you. You can read our online advice on Universal Credit at any time: https://www.citizensadvice.org.uk/benefits/universal-credit/ You can also contact an adviser through our free national Help to Claim phone service: England: 0800 144 8 444 Advisers are available 8am to 6pm, Monday to Friday. Share this page:...
- Help with heating billsFebruary 12, 2018I live with my two children and partner in a small semi-detached house. During the winter we use more heating and electricity as we’re home more. Do you have any tips on how I can keep the cost of my energy down during the winter? There are a few things you can do to save some money during the winter period. Check when your energy contract is due to expire. If you’re at the end of your contract use energy compare by Citizens Advice to see if you could save money by switching supplier or tariff. If you’re on a prepayment meter you could save money by replacing your meter with one that lets you pay after using energy rather than in advance. Most suppliers won’t charge you for removing a prepayment meter, though many will run a credit check or ask you for a deposit. You may also be eligible for certain grants and benefits, these could include Warm Home discount or help with energy debt. Contact your nearest Citizens Advice if you need help with the application. Here’s a few practical tips to help keep costs down: 1. Using a timer for your heating, lowering your thermostat and using radiator valve controls could save you over £100 per year 2. Changing light bulbs to an energy-efficient one could save £50 over the lifetime of the bulb 3. Turn appliances off standby mode to save around £30 a year 4. Seal cracks in floors, skirting boards and add draft excluders to letterboxes, doors and windows. Some energy suppliers also offer grants to allow improvements to your home, like insulation or a new boiler. What help you can get depends on your circumstances and what would help your home. You don’t need to be a customer of one of these suppliers to apply but you’ll need to check your eligibility. If you live in Wales, the Nest scheme may also be used to support home improvements. There is additional health-based criteria you may qualify under so check whether you are eligible. Share this page:...
Leave a message with your phone number and we will call you back. Remember to check with whoever pays the bill.
Call the National CitA Helpline to speak to an adviser. Remember to check with whoever pays the bill.