Tunbridge Wells and District Citizens Advice is informative confidential independent impartial
We provide the advice people need for the problems they face. We offer information and advice on a wide range of issues to those living or working in the Tunbridge Wells area.
Our service is free, confidential, independent and impartial. We will not judge you, persuade you or tell you what you should do. We will listen, explain all the options available to you and advise you on the course of action you decide to take. It is about helping you to understand both your rights and responsibilities so you can make informed choices about the problems you face.
We will explain what information we record about your issues and will not share any of your personal details without your permission.
We value diversity, promote equality and challenge discrimination in all that we do. We respond to an individual's needs without regard to their age, gender, sexual orientation, disability, race or religion.
- Scams Awareness CampaignMarch 13, 2020Scams Awareness Campaign 2020 from 15-28 June. Are you #ScamAware ? This campaign is an opportunity for organisations nationally and locally to give people the skills and confidence to identify scams, share their experiences and take action by reporting suspicious activity. Citizens Advice research has shown that as many as 1 in 3 adults have been the victim of a scam since the coronavirus outbreak as more and more fraudsters take advantage of those in a vulnerable position. You can find our more information on our website citizensadvice.org.uk or call one of our Scams Action advisers on 0808 250 5050. Here is a short film outlining the 5 things to watch out for when deciding if something might be a scam: https://www.catwd.org.uk/wp-content/uploads/2020/06/CATWD_How-to-spot-a-scam.mp4 Useful links: Find out more by going to our advice pages Report a scam to Action Fraud Find out more about current scams in your area: Friends Against Scams Financial Conduct Authority scams pages The Pensions Regulator scams pages More tips for staying safe online: Get Safe Online Share this page:...
- Impact ReportFebruary 6, 2020In 2018-19 we saw 6227 people who came to us for help solving their problems. This figure has increased from 5510 in 2017-18. This shows that Citizens Advice Tunbridge Wells & District are an important part of the local community and that we have a credible understanding of local needs. We can use this insight to help tailor our services as well as to help improve local policies and practices. The short video below highlights some of our key statistics from the last year and you can also download the full Impact Report from 2018-19. https://www.catwd.org.uk/wp-content/uploads/2020/01/CAB-2018-19.mp4 Please click here to download the full Impact Report for 2018-19 Share this page:...
- Universal Credit : Our Help to Claim serviceOctober 29, 2019Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment. Please call us on 01892 600161 to leave a message and we will call you back to see how we can help you. You can read our online advice on Universal Credit at any time: https://www.citizensadvice.org.uk/benefits/universal-credit/ You can also contact an adviser through our free national Help to Claim phone service: England: 0800 144 8 444 Advisers are available 8am to 6pm, Monday to Friday. Share this page:...
Leave a message with your phone number and we will call you back. Remember to check with whoever pays the bill.
Call the National CitA Helpline to speak to an adviser. Remember to check with whoever pays the bill.