Phone: 01892 518 460


The latest links on information relating to the Coronavirus. 

Some key contacts and links can be downloaded as a pdf here:

 Citizens Advice Coronavirus Links

For up to date information and advice on how coronavirus will impact you:

Call the National Citizens Adviceline on 0800 144 8848

Citizens Advice Consumer Helpline 0808 223 1133

More information on the government website:

If you have a health condition that makes you clinically vulnerable you can register here:

Or call 0800 0288327

You will need an NHS number and someone can do this on your behalf.


Kent Together

Kent County Council have launched Kent Together, a 24 hour helpline for those who are vulnerable and need assistance.  Go to or call 03000 41 92 92 24

Tunbridge Wells Borough Council

TWBC are co-ordinating a volunteer response to include food parcels and wellbeing calls, assisting those who are registered as extremely vulnerable and in the ‘shielded’ category.

You can call 01892 554497 or email [email protected]

NHS Volunteer Responders

If you need help getting hold of essential supplies whilst self-isolating you can call NHS Volunteer Responders on 0808 196 3646

Community Groups

Lots of have support groups have popped up to help those who are self-isolating.  This is fantastic to see but please be careful when giving out your personal details – ask a friend or neighbour first if you are unsure.

Involve Kent are introducing a ‘Safe and Well’ telephone service which is supported by Kent Fire and Rescue telephone number 03000 810005

King Charles the Martyr have parishioners able to help people in isolation,  you can contact them through their website or 01892 511 745

For friendly support, offers of help and ideas of things to do you can join the Tunbridge Wells Self-Isolation Support Group  on Facebook or email at [email protected]


Financial Help & Rights

For help with Council Tax Support or Housing Benefit call TWBC on 01892 554601 or email [email protected]

Tonbridge Jobcentre Plus 0800 169 0190

DWP Universal Credit 0800 328 5644

HMRC Helpline 0800 024 1222

The Money Saving Expert has detailed advice on the financial help which is available, including the three-month payment holidays for mortgages.

The Money Advice Service has detailed advice on how Coronavirus will affect your money and they offer advice via a free phone number 0800 138 7777 as well as web chat and WhatsApp.

Stepchange and Payplan can offer advice if you are worried about how the crisis will impact your existing debt or if you think you are going to struggle to pay bills.

Crosslight Advice offer free debt advice and money education via telephone appointments 020 7052 0318


Mental Health – Young people

This is a worrying and stressful time for everyone, there are resources and advice out there.

You can sign up for regular emails from Fegans with tips on Parenting in a Pandemic.

Young Minds has advice for young people as well as a parent helpline on 0808 802 5544.

The Mix is aimed at those under 25 and has discussion boards and a 1-2-1 chat option.

Mental Health

The Mental Health Foundation has ideas for creating new routines as well as a section on how to deal with working from home and tips for employers.

Anxiety UK have a #Coronanxiety series of webinars on subjects such as managing OCD and tolerating uncertainty.

The March Network has put together a page on creative ways to support mental health.

Calm and Headspace are meditation apps offering free programmes.


In an emergency, always call 999.  If you are not able to talk press 55 to alert the operator.

Kent Integrated Domestic Abuse Service is a new service organised by Kent County Council and domestic abuse service providers across Kent and Medway.  Call the helpline on 0800 917 9948 or email [email protected]

National Domestic Abuse Helpline 0808 2000 247

Relate has advice on how to maintain healthy relationships during self-isolation.  Bright Sky is an app to support those who may be experiencing domestic abuse. Choices can be contacted on 0800 917 9948

FLOWS – Finding Legal Options for Women Survivors, if you have been experiencing any kind of domestic abuse you can make a self-referral online and as well as completing a non-molestation court order online.

West Kent Mediation can be reached by telephone 01732 469696 or email [email protected]

Men’s Advice Line is a confidential helpline with email and webchat service for male victims of domestic abuse call 0808 801 0327

Women’s Aid has a live chat function, email and survivors forum as well as advice for children and young people and links to local services.

Respect Phoneline is a confidential helpline, email and webchat service for domestic abuse perpetrators and those supporting them 0808 802 4040

Family Legal Service offers free legal advice, mediation and information for separated parents.

Keeping busy

Kent Libraries will be closed from Friday 20 March *Do not try to return your books – your loan period has been extended*

Have a look at their digital collections including reference resources, free e-books, e-audio books and the latest e-magazines and daily e-newspapers.  Ask a Kent Librarian Service remains available on 03000 41 64 38 or [email protected] 


Travel restrictions due to coronavirus are affecting immigration appointments.

If you are in the UK and your leave to remain expires between 24 January 2020 and 31 May 2020 you must contact the Home Office – more information is on their website.

If you are applying for a Biometric Residence Permit you may have had your appointment cancelled but this will not affect your application. Your immigration status will not be negatively affected as a result of you not being able to attend an appointment.  More information is on GOV.UK

Children and School

Some ideas to keep your children entertained:


  • The BBC is a good place for curriculum based content for primary through to post 16.
  • First News is a newspaper for young people offering the first three copies for £1.
  • Greg Jenner from Horrible Histories is presenting fun history lessons on Radio 4
  • BBC Sounds has a range of podcasts for children featuring their favourite characters, stories music and activities.


  • The Tate have a great selection of things to make and do, quizzes and resources online for children of any age.
  • Illustrators Rob Biddulph and Ed Vere have been posting videos showing how to draw fun characters.
  • Model maker Jim Parkyn (who made Shaun the Sheep) is sharing videos showing how to make characters using plasticine, from koala bears to narwhals!


  • Booktrust have a great Bookfinder tool to help you select the perfect kids’ book for any age.
  • Postcards of Kindness is a scheme which asks children to draw or write postcards to send to residents of local care homes.
  • David Walliams is reading a story a day at 11am
  • Audible is offering free audio books to all children whilst schools are closed.


Mental health

Check GOV.UK for more educational provisions and resources, including SEND.

Local shops

Sainsbury’s is offering priority access to online delivery slots to those customers over 70 or with a disability.

Marks and Spencer will devote their first hour of tradition to older and vulnerable customers on Mondays and Thursdays.  On Tuesdays and Fridays the first hour of trading will be dedicated to NHS and Emergency workers.

Waitrose will dedicate the first hour of opening to the elderly, the vulnerable and those who look after them.

Senior Citizen Bus Passes are now valid before 9.30am on Stagecoach, Arriva, Nu-Venture, Autocar, Chalkwell or Go Coach services.

Southborough Butchers (01892 529757) and Fuller’s Butchers & Farm Shop (01892 541238) are both offering free deliveries to over 70s in self-isolation.

Groombridge Farm Shop will deliver to vulnerable customers, call 01892 861753

Local charities


For help with food from Nourish you will need a referral from Citizens Advice or your GP.


Helpline 01892 570538 is available 10am to 1pm weekdays, messages can be left outside of these hours.

Tunbridge Wells Age UK

Providing community support including hot meals delivery and shopping delivery 01892 522591.

West Kent Mind

Suspending face to face work but supporting through online and telephone 01732 744950.


Call 116 123 for24 hour support. Email: [email protected]


0800 567 7699 for help with housing or homelessness.

Release the Pressure

0800 107 0160 24/7 Helpline providing expert advice no matter what you are going through.

Mental Health Resource

01892 615 552 Closed for face to face support but providing phone support.